Dear Valued Client
As you are aware, the Covid-19 virus is having an impact on all of us following President Cyril Ramaphosa’s declaration of a National State of Disaster as well as a Nationwide lock down. We would like to assure you that we are trying to do everything in our power to effectively serve the needs of our clients & suppliers doing our best to implement operational plans to ensure business continuity to as large an extent as possible.
Our method of distributions may be greatly effected in the coming days and weeks, but we are working closely with our partners to minimize the difficulties & delays when encountered.
Rest assured that we are dealing with the situation as it evolves hour by hour, remaining sensible and not simply reactionary.
Frequently Asked Questions:
1. Can I still place an order? Will my items be delivered?
Yes, products listed have been declared “essential product” status therefore delivery is permitted.
2. Will the delivery time be affected during this period?
Unfortunately we are unable to determine the full effect the lock down will have on the delivery time of your goods. We are anticipating a disruption in courier services but will work tirelessly to ensure the delays are limited. Once your order has been dispatched please expect delivery within 3-5 working days. A tracking number will be provided for your convenience.
3. Are you open during the lock down?
4. Can I receive a refund delivery is unsuccessful?
Yes, if we are unable to uphold our end of the bargain we accept full responsibility.
5. Is it safe to receive an order when delivered at my door?
The warehousing and courier services have gone beyond the government suggestions on hygiene best practices. They will take every precautions to reduce the amount of risk in the transportation of all goods.
6. Why am I limited to how much I can buy?
Due to high demand and disruption in supply CBDstore.co.za may limit the quantity eligible for purchase of individual products. If your demand is not met, please contact us so we can arrange an alternative product or referral to a different supplier.
7. What about returns?
We will be extending our return policy for the duration of the lockdown period. Please review our Returns and Replacement Policy
*We are taking all necessary precautions to ensure high hygiene, cleanliness and health standards are maintained at all times.