Frequently Asked questions

Frequently Asked Questions about CBD and the Endocannabinoid system, cannabinoids, products and delivery. If you do not see an answer to your question, or you need further information, please send us an email at or give us a call on 021 813 6677

Is CBD 100% natural?

Yes. Our CBD is naturally sourced from the seeds and stalks of the cannabis plant. Additional ingredients are also naturally sourced, and are listed in the individual product descriptions.

Will I get high using CBD?

No. Hemp extract is known to be non-psychoactive, unlike its cousin THC, and actually counteracts the psychoactive effects of THC. In very high doses, however, it can induce drowsiness, which is why many customers use it as a help for insomnia. Be cautious driving or operating heavy machinery until you know how it will affect you.

Which strength is right for me?

Unfortunately there is no specific answer as to which strength one should use. Instead we advise to “find your number” meaning one should start off with a low to medium strength until positive results start to show. Once you have established what works and what doesn’t there will be a clearer understanding which strength CBD product will be most practical and financially beneficial going forward. For more information please see: How much CBD should i take?

How long does it take to work?

CBD generally takes 20 to 30 minutes to start working but because there isn’t the “high” or euphoria felt when being used, newcomers to CBD are often left unsure on whether or not the CBD is making any difference. Every person and every condition has its own reaction(if any) to CBD so we suggest starting with a month trial for anyone who is new to determine whether or not CBD works for you.

Will I fail a drug test?

Our products contain either NO THC or less than 0.3%. However, we cannot confirm whether or not any of our customers will pass a drug test for any of our products. CBDstore (Pty) Ltd takes no responsibility for a failed drug tests. If that is a concern, we would recommend doing some further research at, before purchasing any CBD product.

What is the Endocannabinoid System?

Discovered back in 1992, the endocannabinoid system (ECS) refers to endocannabinoids, the enzymes that regulate their production and degradation, and their receptors. Endocannabinoids are “messengers”, isolated from brain and peripheral tissues that communicate via cannabinoid receptors. Endogenous Cannabinoids (eCB): Anandamide and 2AG Main Receptors: CB1 and CB2

How much should I use?

That is a question with a wide range of answers depending on a variety of factors, including body weight, condition being treated, and bio­availability of the method of use. Our products have been formulated to provide the average adult with a proper dose for the respective method of use, and will have detailed instructions on use of them. Please consult your medical professional about the use of CBD for yourself or your pet. Read more here: How Much CBD Should I Take?

How is quality determined?

All products sold on are tested by a 3rd party lab for purity and potency. Test results can be provided upon request.

What payment methods do you accept?

We proudly accept Visa, Mastercard, EFT, and Snapscan.
Having an issue with payment?
Please contact us at 021-813-6677.

How long will delivery take?

Your product will be delivered to your door within 3-5 working days anywhere in South Africa(door-to-door delivery option only). All orders placed after 11am will be processed the next business day. Weekends and public holidays are not included. Please refer to our delivery page for more details.

How secure is online shopping? Is my data protected?

We use the most secure and highest encryption technology available. How to tell? Ensure that the site is secure by looking out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for ‘secure‘).